Shipping policy

White Glove Delivery:
All our items are shipped using White Glove Delivery, ensuring a premium experience. Our dedicated delivery team will carefully transport your items into your home and place them in your specified room.

  • All furniture must be opened and inspected upon delivery while the driver is present. Any damages found after the driver leaves will not be the responsibility of the freight company or Into the West.
  • A signature confirming receipt in good condition is required.
  • White glove delivery is recommended for larger pieces. Please call for a quote.

Shipping Charges:
Shipping charges are calculated based on the weight, size, and destination of each item within your order. You will find these charges clearly itemized during the checkout process, allowing for full transparency.

Shipping Times:
Please be aware that shipping times may vary. While we provide estimated delivery times, it's important to note that these delivery times are not approximate. Actual delivery times may differ due to various factors, including manufacturing lead times and the performance of our shipping providers.

Production Times:
Every product we offer is unique and has varying production times. These times are determined by the manufacturer and the materials used in crafting the item. We appreciate your patience as we work to provide you with high-quality products.

Instructions for Delivery Day:
To ensure a seamless delivery experience, we kindly request that you follow these guidelines:

  • 1. Measure Your Space: Before ordering, measure your space carefully. Consider room dimensions, ceiling height, and door frames, among other factors. This ensures that the furniture will fit comfortably into your designated area.
  • 2. Note Difficult Access Points: If your location has challenging driveways, entry points, or other complexities that may affect delivery, please inform us in advance. This allows us to make necessary arrangements for a successful delivery.
  • 3. Prepare Your Space: Prior to delivery day, remove any old furniture from the room where your new items will be placed. Ensure there is a clear pathway for our delivery team to access the designated area.

Inspection and Reporting:
Upon delivery, we encourage our customers to meticulously inspect each item while our delivery team is present. If you notice any damage or have concerns about an item's condition, please follow these steps:

  • 1. Report Damage: If you identify any damage or issues, immediately report them to our delivery team and note them on the shipping company's freight bill.

We are committed to providing you with exceptional products and services. If you have any questions or require assistance regarding your order or our shipping policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.