Shipping & Return Policy
Shipping Policy:
White Glove Delivery:
All our items are shipped using White Glove Delivery, ensuring a premium experience. Our dedicated delivery team will carefully transport your items into your home and place them in your specified room.
Shipping Charges:
Shipping charges are calculated based on the weight, size, and destination of each item within your order. You will find these charges clearly itemized during the checkout process, allowing for full transparency.
Shipping Times:
Please be aware that shipping times may vary. While we provide estimated delivery times, it's important to note that these are approximate. Actual delivery times may differ due to various factors, including manufacturing lead times and the performance of our shipping providers.
Production Times:
Every product we offer is unique and has varying production times. These times are determined by the manufacturer and the materials used in crafting the item. We appreciate your patience as we work to provide you with high-quality products.
Instructions for Delivery Day:
To ensure a seamless delivery experience, we kindly request that you follow these guidelines:
1. Measure Your Space: Before ordering, measure your space carefully. Consider room dimensions, ceiling height, and door frames, among other factors. This ensures that the furniture will fit comfortably into your designated area.
2. Note Difficult Access Points: If your location has challenging driveways, entry points, or other complexities that may affect delivery, please inform us in advance. This allows us to make necessary arrangements for a successful delivery.
3. Prepare Your Space: Prior to delivery day, remove any old furniture from the room where your new items will be placed. Ensure there is a clear pathway for our delivery team to access the designated area.
Inspection and Reporting:
Upon delivery, we encourage our customers to meticulously inspect each item while our delivery team is present. If you notice any damage or have concerns about an item's condition, please follow these steps:
1. Report Damage: If you identify any damage or issues, immediately report them to our delivery team and note them on the shipping company's freight bill.
We are committed to providing you with exceptional products and services. If you have any questions or require assistance regarding your order or our shipping policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.
Return and Exchange Policy:
At Into the West Unique Home Furnishings, we want you to love your purchases. If you're not entirely satisfied, here's what you need to know about our return and exchange policy.
- We do not offer refunds. However, we are happy to offer exchanges or in-store credit for eligible items within seven days of the purchase date.
- To be eligible for an exchange or in-store credit, the item must be in perfect condition, unused, and in its original packaging.
- You must provide the original receipt as proof of purchase.
- Exchanges are subject to availability. If the desired item is not available, you will be offered in-store credit.
- Please note that all floor samples and sale items are sold "as is" and are not eligible for refunds, exchanges, or in-store credit.
To initiate an exchange or return, please contact our customer service team at hello@itwhome.com within seven days of the purchase date. Our team will guide you through the process and provide you with further instructions.
We're here to ensure your satisfaction, and our goal is to provide you with high-quality products and exceptional service. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Payment Policy:
At Into the West Unique Home Furnishings, we offer a variety of convenient payment options to suit your needs. Here's what you need to know about our payment methods, layaway, and financing options:
Accepted Payment Methods:
We proudly accept all major credit cards, providing you with a seamless and secure checkout experience. Whether you're using Visa, Mastercard, American Express, or Discover, your payment will be processed efficiently and securely.
Layaway Option:
For customers who prefer a flexible payment plan, we offer a layaway option. With a 20% down payment, you can secure your desired items and make monthly payments to gradually complete your purchase. This allows you to take your time without worrying about missing out on your favorite pieces.
Financing Options:
We understand that making a significant purchase can be a big decision. That's why we offer financing options to make it easier for you to bring your dream pieces home.
- Established Credit Financing: If you have established credit, you can take advantage of our financing option with 0% interest for 12 months. Applying is simple and free, with no additional fees. Click the link to apply and take the first step towards furnishing your space with ease.
https://www.mysynchrony.com/mcc/NS192270100
- Financing for All Credit Types: We also offer financing for those with poor or no credit. Our goal is to make quality furnishings accessible to everyone. If you're looking to improve your living space, our financing options can help you achieve your vision.
We are dedicated to providing you with a stress-free shopping experience, offering various payment solutions to suit your budget and preferences. If you have any questions about our payment methods, layaway, or financing options, please don't hesitate to contact our customer service team at hello@itwhome.com.
Thank you for choosing Into the West Unique Home Furnishings for your home decor needs.