When you bring western furniture into your home, you’re not buying something disposable. You’re choosing solid wood, real leather, handcrafted details, and pieces with a presence that will live with you for years.

You deserve care that matches that level of substance.

Our approach is simple:

In a niche where everyone offers the same basics, it’s the little things, white-glove care, transparent pricing, and Western hospitality that set us apart.

This page lays out The Western Hospitality Standard—what you can expect from us before you order, while your furniture is being built, on delivery day, and long after your pieces are in place.

We don’t see service as a script. We see it as hospitality.

That means:

• You are never just an order number.
• Your questions are welcome, not an interruption.
• We’d rather give you an honest answer than a quick one.

If a certain leather isn’t ideal for kids or pets, we’ll tell you.
If a piece might overwhelm a smaller room, we’ll say so.
If a timeline is tight for a holiday or event, we’ll help you understand your options.

We’re here to guide you, not pressure you.

High-end Western furniture shouldn’t come with mystery math.

Under The Western Hospitality Standard, you’ll see:

• The price of the furniture itself
• Shipping and/or white-glove delivery charges, clearly itemized
• No surprise add-ons at the last click

Our pieces are substantial, and so is the effort to get them safely into your home. We’re upfront about the cost of that care so you can make a clear, confident decision.

Heirloom-grade western furniture isn’t pulled from a shelf. It’s built.

Every product has its own production time, set by the manufacturer and the materials involved. Many custom and made-to-order pieces move through multiple stages—frame construction, upholstery, finishing, curing, and inspection.

Under The Western Hospitality Standard, we promise:

• We’ll be upfront about lead times before you order.
• We’ll explain the difference between production time, shipping time, and in-home delivery scheduling.
• We’ll treat delivery dates as estimates, not promises carved in stone, and we’ll communicate when something shifts.

We don’t believe in glossy timelines that only work on paper. You’re better served by realistic ranges and honest updates.

Western furniture has weight and soul. It deserves more than a curbside drop.

For qualifying larger pieces, we offer white-glove delivery, which typically includes:

• Scheduled delivery window
• Inside delivery, into your home
• Placement in your room of choice
• Basic assembly (attaching legs, bed rails, table bases, etc.)
• Removal of boxes, wrap, and packaging

This level of service protects:

• Your furniture from unnecessary damage
• Your home—floors, walls, and doorways—from scuffs and scrapes
• Your time and your back

We’ll always be clear about when white-glove delivery is recommended and provide a quote so you can decide what works best for you.

Great hospitality means everyone knows their part. On delivery day, we ask you to:

Before delivery:

• Measure your space, including doorways, hallways, stairwells, and elevators.
• Let us know in advance about difficult access (steep driveways, narrow gates, tight staircases).
• Clear a path and remove old furniture from the placement room

When the team arrives:

• Walk the delivery crew through your home and show them where each piece belongs.
• Have each item unwrapped while they are still present.
• Inspect wood, leather or fabric, corners, edges, doors, drawers, and any moving parts.

If you see damage or an issue:

• Report it immediately to the delivery team.
• Make sure it is clearly noted on the delivery paperwork before you sign.

Your signature confirms that the furniture was received in good condition. Careful inspection in that moment protects you, us, and our delivery partners by giving everyone the same clear, documented picture of what arrived.

The Western Hospitality Standard doesn’t end when the door closes behind the delivery team.

After your furniture is in place, we’re still here to:

• Answer questions about care, cleaning, and everyday use
• Explain what’s normal for reclaimed wood, natural hides, and hand-applied finishes
• Help you think through layout adjustments or complementary pieces over time

If something isn’t right, we want to hear from you. We’ll look at the situation together—photos, delivery notes, timeline—and work with you on the best next step within the policies and options available.

We can’t promise that nothing will ever go wrong. We do promise we won’t disappear if it does.

We may not be the cheapest option. We’re not trying to be.

We are the right fit if you value:

• Furniture with real weight, character, and craftsmanship
• Clear, candid communication about timelines and delivery
• A human voice on the other end of the line
• A delivery experience that respects your home as much as your purchase

If that sounds like what you’ve been looking for, then you understand The Western Hospitality Standard:

In a niche where everyone offers the same basics, it’s the little things, white-glove care, transparent pricing, and Western hospitality that set us apart.

We’re honored to help you build a home that feels unmistakably Western—and to take care of you at every step along the way.